![]() I paid for the Price Freeze, got the confirmation, came back 9 days later to book and saw the airline had moved my flight time by 2.5 hours. They literally offered no way to contact them again, no further assistance, and I have still not heard back from my customer service request. This is certainly not the support experience we aim for and we hope that we are able to resolve your request as quickly and efficiently as possible." We're really sorry to hear that you had a difficult time getting in touch with our support team and we appreciate you bringing this to our attention. Update: this app replied to my review and said "Thanks for your feedback. As of right now, this app has stolen $122 dollars from me and they give their customers no way to contact them directly. ![]() I don’t want other people to have to go through this as well. Through Hopper they say not to submit multiple customer service request forms due to it taking longer for them to respond. It has been weeks and I have not heard back from this app. I have not been able to contact this app since they do not have a customer service number nor do they respond to their customer service request forms through Hopper. this app did not inform me of this schedule change so to spirit it looked like I had missed my flight eventually I got my money refunded back from spirit but since I purchased through this app the money was refunded to this app instead of me. The flight had been rescheduled for two days prior to the original date. ![]() Until recently I had booked a flight with spirit through this app. So I had been using this app for a year without a problem.
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